Dear Tri Valley Optometry Patient,
We sincerely hope that you are healthy and safe throughout the required “shelter-in-place” restrictions that have been necessary to prevent the spread of the COVID-19 virus. We have missed the regular routine of being able to serve your visual needs and getting to visit with you at the office. As the restrictions are slowly eased, we look forward to gradually returning to a more normal schedule.
However we must modify our previous in-office procedures to follow CDC and health department guidelines to prevent the spread of the virus. These changes are necessary to protect our patients, our staff and doctors from exposure to unhealthy conditions.
The new practice procedures are listed below:
- If you have a fever, cough, sore throat, digestive discomfort or other flu like symptoms, we’ll reschedule you at a future date when you are feeling better.
- Masks or acceptable face coverings must be worn by all people entering the office including patients, caregivers, guardians and staff.
- To limit the number of people in the office, we respectfully request that patients arrive at the office by themselves. Minors under 12 years of age may be accompanied by one guardian only.
- To ensure social distancing, we must limit the number of people in the office. Appointments must be made for all visits including frame adjustments, contact lens dispensing and walk-ins.
- Exam rooms, instruments, waiting room, doorknobs and other surfaces are disinfected before and after every patient. Doctors and staff are actively hand washing with soap and water between patients. Hand sanitizer is available to patients throughout the office.
- Frame selections are limited to 15 minutes. We respectfully ask that you allow our staff to assist you with removing frames from the board so that we can sanitize each frame after handling for your protection.
We appreciate your patience and understanding during this time. We care about you and are here for you. Working together we can get through this and stay healthy for the future.
Dr. James Volponi